Power Tools & Equipment, Attachments, Accessories, Replacement Parts, Warranties
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Policies, Terms & Conditions TERMS AND CONDITIONS OF SALE Prices are subject to change without notice. Order by Internet, phone, fax, email, or US Mail. Visa and MasterCard credit cards accepted plus money orders, business checks, wire transfers & letters of credit. Personal checks add 10 days processing. All prices include shipping and handling unless otherwise indicated. Pennsylvania residents add 6% sales tax. Allow up to 5 to 7 business days for shipping and handling on most items. RETURN POLICY The original purchaser has a period of 30 days** to return any purchase for a full refund, less shipping and handling, provided the merchandise is in new, resaleable condition and returned in the original undamaged packaging. Customer is responsible for return freight to us as well as the original freight costs, regardless of the original freight being free of charge. Acceptance of merchandise is final only after inspection. All returns require a "RGA" - Returned Goods Authorization. All warranty books, instructions manuals, parts and accessories must be included as well as the original box in which the item was shipped. To protect the original factory carton from any additional shipping damage, please place it inside another carton for return shipping. **Laser Levels and Optical Instruments must be authorized for return within 3 days of receipt of merchandise. NO EXCEPTIONS TO THIS CONDITION WILL BE GRANTED. Merchandise must be shipped back to West Industries within 2 additional business days. Any returns of Laser Levels and/or Optical Instruments outside of the 3 day limitation will be subject to a minimum 25% restocking fee. Used items may not be returned. Acceptance of merchandise is final only after inspection. All warranty issues and defective merchandise are handled by the manufacturer. All returns require a returned goods authorization number (RGA). Refunds are issued by check 14 days after return, or credited to the account used to charge merchandise once approved. TRANSPORTATION CHARGES MUST BE PREPAID Larger items (over 100 lbs or on a pallet) will be shipped by common carrier (truck). If the item is being shipped to a residence, a residential delivery charge may apply and is the responsibility of the customer. Customer is responsible for unloading the item(s) from the truck. In the event a customer refuses shipment after shipping from the factory, the customer will be responsible for all freight charges to and from the shipping location and a restocking fee. In the event a customer requests to pick up a shipment at a local freight company terminal and the customer does not pick up the shipment, the customer is responsible for the cost of shipping both to and from the freight terminal and a restocking fee. A 10% restocking fee will be charged on approved returns in unopened boxes. A 25% restocking fee for items which have been opened but still in original saleable factory carton with all packaging, etc. Any merchandise return which does not adhere to this policy, will be returned freight collect. AVAILABLE SHIPPING METHODS Most smaller orders are shipped via UPS Ground. Larger items are shipped by common carrier. Priority mail available in instances where UPS is not feasable. Next day Air service available on orders received by 2:00pm Central Time. International shipping available to most countries. All items listed are "in-stock" items. No long delays in receiving your merchandise. Some special order items may require longer delivery time. SHIPPING TIMES We process orders during our regular business hours (M-F 8am-5pm). Approximately 95% of the items displayed on this site ship within 24 hours of receipt and confirmation of your order. 10% ship within 3-5 working days, 10% can take up to 4 weeks depending upon the stock of our suppliers/manufacturers. The few delays may occur -- when we put a product online, we try to include all of the appropriate accessories, not just the popular ones. Most items will ship from us, some will ship directly from our suppliers to you. You may receive two or three packages to complete a large order. There will not be any additional shipping charges because of multiple deliveries. |
Privacy Information PRIVACY STATEMENT Anytime you visit a site on the Internet, the host server temporarily records certain information about you such as the address of your Internet service provider (AOL,Netscape,etc), which pages you visited, and the time of your visit. This information is not requested by us and we cannot stop it from occurring. The server needs the information in order to transmit the pages you wish to view to your computer. We do NOT keep record or even look at that information except in the case of credit card fraud. After a time, 30-60 days, your information scrolls off the server and is gone. This will happen at every site you visit on the Internet. If you order a product on our site, the information you provide is printed by us and used to process your order. It is only kept for the period of time required by the IRS. MAILING LISTS AND CUSTOMER INFORMATION Any personal information, including email address, business address and/or telephone number will not be sold or distributed to any outside parties. The information provided to us is used exclusively by us in order to better serve our customer's needs. To unsubscribe from any Mail or any other list, please contact us in this regard. HYPERTEXT LINKS This Site may be linked to other sites which are not maintained by us. We are not responsible for the content of those sites. COPYRIGHT All materials contained within this site are subject to ownership rights of us except that material which is already subject to the ownership rights of the manufacturers of the products herein. STATISTICAL TRACKING We collect various types of visitor information. This information includes IP address, pages viewed, length of time spent on the site, and pages accessed during their stay. This information is used internally for the purpose of improving the content of our web site and is not shared with any other party. SECURITY POLICY We place the utmost importance on protecting information transmitted via the site and will take security precautions to protect all such information. We will take every measure to secure and protect all customer-specific information from loss, misuse, and alteration. COOKIES Our shopping cart program (like most other safisticated order systems) uses "cookies" to track your progress through our site and identify you with the products you may order. If you have your browser set to refuse "cookies" you cannot order online at our site. Some large corporations (using lan networks) prevent "cookies" from being set. Therefore, if you are using a computer hooked up to a lan network, the cart may not work. USE OF THE INFORMATION COLLECTED We use information that is collected from users of the site to notify customers of changes, sales and specials via email. At no time will any of this information be distributed to any outside agency for any reason. Information compiled may be used for any lawful, legitimate business purpose. UN-SUBSCRIPTION TO EMAIL ADS Typically we do not send email to our customers unless upon the customer's request. Recipients can unsubscribe (opt-out) to email advertisements simply by replying to a particular email or contacting us directly. |
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Home Page
All Products
How To Order
Free Shipping
Policies
Contact Us
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| West Power Tools & Power Equipment, Attachments, Accessories, Replacement Parts, Warranties, Authorized Distributor! |